Privacy Policy

RTI Consultants Pty Ltd (ABN 57 628 592 076) and its Related Bodies Corporate (RTI Consultants).

In this Privacy Policy, the expressions “RTI Consultants”, “we”, “us” and “our” are a reference to RTI Consultants Pty Ltd (ABN 57 628 592 076) and its Related Bodies Corporate (as defined by the provisions of the Corporations Act 2001 (Cth)).

This Privacy Policy applies to personal information collected by us. We are bound by the Australian Privacy Principles and the Privacy Act 1988 (Cth), which govern the way private sector organisations collect, use, keep secure and disclose personal information.

The purpose of this Privacy Policy is to generally inform people of:

  • how and when we collect personal information;
  • how we use and disclose personal information;
  • how we keep personal information secure, accurate and up-to-date;
  • how an individual can access and correct their personal information; and
  • how we will facilitate or resolve a privacy complaint.

If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue or complaint. Please see Section 10 for further details.

If you have any concerns or questions, please contact us at contact@rticonsultants.com.au and we will then attempt to resolve the issue.

We recommend that you keep this information for future reference.

1. What is personal information?

The Privacy Act 1988 (Cth) defines “personal information” to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable:
  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

2. The kinds of personal information collected, used and disclosed by RTI Consultants

We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to by you.

At or around the time we collect personal information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information.

We set out some common collection, use and disclosure instances in the table below.

PurposeType of InformationUsesDisclosures
Client and general enquiries
  • Contact and identifying information: Such as your name, Company name, address, billing address (if different to address), email address, driver license, phone numbers, username and password.
  • Your Right to Information or Information Privacy case information.

The types of uses we will make of personal information collected for this type of purpose include:

  • Identity verification: if required, the verification of your identity.
  • Services: the provision of our services to you including:
    • Using your personal information in order to provide you with our advisory and legal services.
    • Payment processing, including charging, credit card authorisation, verification and debt collection.
    • To provide client service functions, including handling client enquiries and complaints.
  • Marketing: using your personal information for the purposes set out in the “Direct Marketing Services” section below.
  • General administrative and security use:
    • To protect RTI Consultants’ websites from security threats, fraud or other criminal activities.
    • The use for the administration and management of RTI Consultants.
    • The maintenance and development of our products and services, business systems and infrastructure.
    • In connection with the sale of any part of RTI Consultants’ business or a company owned by an RTI Consultants entity.
    • To provide client services to clients and for quality assurance purposes.

The types of disclosures we will make of personal information collected for the type of purposes listed include, without limitation, to:

  • Third parties connected with our billing and payment processes, including payment gateway providers and financial institutions.
  • Service providers (including IT service providers and consultants) who assist RTI Consultants in providing our products and services.
  • Related bodies corporate of RTI Consultants (including related entities).
  • Third parties in connection with the sale of any part of RTI’s business or a company owned by an RTI Consultants entity.
  • As required or authorised by law.
Direct Marketing Services
  • Contact information: Such as your name, email address, current postal and residential addresses, phone numbers, country of residence (and, if applicable, age).
  • Website enquiries: Such as your name, email address, phone number and any information you provide to us as part of your message.
  • Website visitors: server address, domain name and date and time of your visit to the pages viewed.
  • Online blogs/Forums: Information such as:
    • User account information such as username and password and other contact information.
    • Any other information provided to RTI Consultants or posted on the Community Forum and Blogs.
  • Social media activity: Including “likes”, comments posted, any of your oppositions or feedback, photos posted or uploaded and other information pertaining to your social media activities which concern, or relate, to RTI Consultants.
  • General marketing and consumer analytics: using your personal information:
    • To aggregate with other information and to then use it for marketing and consumer analytics.
    • To offer you updates on products, events or information that may be of interest to you.
    • For Marketing and promotional activities by us (including by direct mail and email) such as our email alerts, product awareness information and newsletters.
    • For the Uses detailed above in “Client and general enquiries”.
  • Online accounts or social media: If you create an account with RTI Consultants or participate in our social media platforms (such as Facebook, Twitter and LinkedIn) and you provide us your personal information, we will use it for:
    • Adding account holders to the marketing database.
    • Client service related contact.
    • Responding to social media messages.
    • Fulfilling social media platform rules.

We may disclose your personal information to:

  • Third parties connected with the marketing process who assist us in providing our products and services to you, including but not limited to Mailchimp.
  • The parties listed in the Disclosure column for “Client and general enquiries”.
Human resources
  • Contact information: Such name, e-mail address, current postal and residential address, phone numbers, country of residence, next of kin contact details.
  • Employee record information
  • Identifying information: Such as your photo identification, e.g. driver licence or passport, home address, and date of birth.
  • CV, resume or application related information: Such as the details provided in your resume or CV, your eligibility to work in Australia, your education history and academic results, previous employment details, professional memberships or trade qualifications.
  • Tax, superannuation and payroll information: Such as your Tax File Number and ATO Declaration, Superannuation details and financial institution details.
  • Background / referee check information: Information obtained from you or third parties to perform background or referee checks.
  • Medical or health information which you voluntarily provide to us (if any) which may be related to an incident which has occurred during the course of your employment (if any).
  • Performance related information: Pre-employment testing and other information collected by RTI Consultants’ systems in the course of the employee or contractor’s engagement with RTI Consultants.
  • Information collected from referees
  • Background checks: Utilising the information collected for the purpose of assessing candidate suitability for role, including by obtaining:
    • Verification of your identity and age.
    • Criminal history background checks including publicly available information including Facebook, Twitter, Instagram, YouTube.
    • Confirmation of eligibility to work in Australia.
    • Confirmation of education and qualifications.
    • Confirmation of previous employment.
    • Consideration regarding medical leave.
  • Administration and performance monitoring use: Utilising the information collected for the purpose of:
    • Dealings related to the employer/employee relationship or the contractor/principal relationship (as the case may be).
    • Use of such information whether or not the employment or contractor relationship is prospective, current or past.
    • Use of such information to monitor systems, performance and time usage and internet usage.
    • The use of your personal information collected in the administration and management of RTI Consultants.
    • In connection with the sale of any part of RTI Consultants’ business or a company owned by an RTI Consultants entity.

We may disclose your personal information to:

  • Relevant superannuation company.
  • Government agencies, including but not limited to The Australian Taxation Office, Centrelink and Child Support Agency.
  • Relevant Worker’s Compensation organisation (e.g. WorkCover etc).
  • Third party referees provided by you in connection with an application made to RTI Consultants.
  • Service providers (including IT service providers and payroll providers), if any.
  • Recruitment agents used in connection with your application with us.
  • Third parties in connection with the sale of any part of RTI Consultants’ business or a company owned by an RTI Consultants entity.
  •  Third party parties in connection with obtaining any background checks, pre-employment screening.
  • Financial institutions for payroll purposes.
  • As required or authorised by law.

3. How RTI Consultants collects and holds personal information

3.1 Collection generally

As much as possible or unless provided otherwise in this Privacy Policy or a notification, we will collect your personal information directly from you.
When you engage in certain activities, such as filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.

Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory information or any other information we require in order for us to provide our products or services to you, we may be unable to provide our products or services to you in an effective manner, or at all.

3.2 Other collection types
We may also collect personal information about you from other sources, such as competitions and also from third parties. Some examples of these alternative collection events are:

(a) when we collect personal information about you from third parties; or
(b) when we collect personal information about you from publicly available sources including but not limited to, court judgments, directorship and bankruptcy searches, Australia Post, White Pages directory, and social media platforms (such as Facebook, Twitter, Google, Instagram etc).

3.3 Notification of collection

If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why, unless special circumstances apply, including as described in this clause 3.3(a) to 3.3(c) below. Generally speaking, we will not tell you when we collect personal information about you in the following circumstances:

(a) where information is collected from any personal referee you have listed on any application form (including any employment application) with RTI Consultants;
(b) where information is collected from publicly available sources including but not limited to court judgments, directorship and bankruptcy searches, social media platforms (such as Facebook, Twitter, Google, Instagram etc); or
(c) as otherwise required or authorised by law.

3.4 Unsolicited personal information

In the event we collect personal information from you, or a third party, in circumstances where we have not requested or solicited that information (known as unsolicited information), and it is determined by RTI Consultants (in its absolute discretion) that the personal information is not required, we will destroy the information or ensure that the information is de-identified.

In the event that the unsolicited personal information collected is in relation to potential future employment with RTI Consultants, such as your CV, resume or candidacy related information, and it is determined by RTI Consultants (in its absolute discretion) that it may consider you for potential future employment, RTI Consultants may keep the personal information on its human resource records.

3.5 How we hold your personal information

Once we collect your personal information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who have taken reasonable steps to ensure they comply with the Privacy Act 1988 (Cth). We provide some more general information on our security measures in Section 8 (Data security and quality).

3.6 Cookies and Google Analytics

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number).

Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website. Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

This website also uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the responsible body for the data processing that occurs via this website has their basis outside of the European Economic area and Switzerland, then the associated Google Analytics data processing is carried out by Google LLC. Google Ireland Limited and Google LLC. will hereinafter be referred to as “Google”.

Google Analytics uses “cookies”, which are text files saved on the site visitor’s computer, to help the website analyze their use of the site. The information generated by the cookie (including the truncated IP address) about the use of the website will normally be transmitted to and stored by Google.

Google Analytics is used exclusively with the extension “_anonymizeIp ()” on this website. This extension ensures an anonymization of the IP address by truncation and excludes a direct personal reference. Via this extension Google truncates the site visitor’s IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional situations will the site visitor’s full IP address be transmitted to Google servers in the United States and truncated there. The IP address, that is provided by the site visitor’s browser in using Google Analytics will not be merged by Google with other data from Google.

On behalf of the site operator, Google will use the information collected to evaluate the use of the website, to compile reports on website activity and to provide other website and internet related services to the site operator (Art. 6 (1)( f) GDPR). The legitimate interest in data processing lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interests of the users are adequately protected by the pseudonymization of their data.

Google LLC. offers a guarantee to maintain an adequate level of data protection on the basis of European standard contractual clauses. The data sent and linked to the Google Analytics cookies, e.g. user IDs or advertising IDs will be automatically deleted after 50 months. The deletion of data whose retention period has been reached is carried out automatically once a month.

Further information concerning data processing and use by Google, the settings and deactivation possibilities can be found in the Google Privacy Policy (https://policies.google.com/privacy) as well as in the Google Ads Settings (https://adssettings.google.com/authenticated).

4. Uses and discloses of personal information

4.1 Use and disclose details

We provide a detailed list at Section 2 of some common uses and disclosures we make regarding the personal information we collect.

4.2 Other uses and disclosures

We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:

(a) when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;
(b) if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
(c) if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
(d) if it is required or authorised by law.

4.3 Use and disclosure procedures

In the event we propose to use or disclose such personal information other than for reasons set out in the above table at Section 2 or as otherwise outlined in this Privacy Policy, we will first notify you or seek your consent prior to such disclosure or use.

Your personal information is disclosed to these organisations or parties only in relation to the products or services we provide to you or for a purpose permitted by this Privacy Policy.

We take such steps as are reasonable to ensure that these organisations or parties are aware of the provisions of this Privacy Policy in relation to your personal information.

4.4 Communications opt-out

If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us via the details set out at the top of this document and we will ensure the relevant communication ceases. Any other use or disclosure we make of your personal information will only be as required or authorised by law or as permitted by this Privacy Policy or otherwise with your consent.

4.5 Consent

We may collect other types of sensitive information where you have consented and agree to the collection of such information. Generally speaking, we will obtain this type of consent from you at (or around) the point in time in which we collect the information.

5. Direct Marketing

5.1 Express informed consent

You give your express and informed consent to us using your personal information set out in:

(a) the “Client and general enquiries” section of the table at Section 2 of this document above; and
(b) the “Direct Marketing Services” section of the table at Section 2 of this document above;

to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) which we consider may be of interest to you, whether by post, email, SMS, messaging applications and telephone (Direct Marketing Communications).

5.2 Inferred consent and reasonable expectations of direct marketing

Without limitation to paragraph 5.1, if you have provided inferred or implied consent (e.g. not opting out where an opt-out opportunity has been provided to you) or if it is within your reasonable expectation that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.

5.3 Opt-out

If at any time you do not wish to receive any further Direct Marketing Communications from us or others under this Section 6, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us via the details set out at the top of this document.

6. Anonymity and pseudo-anonymity

Due to our legal professional obligations and the nature of our advisory services, it will not be possible for you to deal with us on an anonymous basis or through the use of a pseudonym.

7. Cross Border Disclosure

7.1 Cross border disclosures

Any personal information collected and held by RTI Consultants may be disclosed to, and held at, a destination outside Australia, including but not limited to the United States of America where we utilise third party service providers to assist RTI Consultants with providing our goods and services to you. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.

As we use service providers and platforms which can be accessed from various countries via an Internet connection, it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed above.

In addition, we may utilise overseas IT services (including software, platforms and infrastructure), such as data storage facilities or other IT infrastructure. In such cases, we may own or control such overseas infrastructure or we may have entered into contractual arrangements with third party service providers to assist RTI Consultants with providing our products and services to you.

7.2 Provision of informed consent

By submitting your personal information to RTI Consultants, you expressly agree and consent to the disclosure, transfer, storage or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to personal information. However, we will take steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.

The Privacy Act 1988 requires us to take such steps as are reasonable in the circumstances to ensure that any recipients of your personal information outside of Australia do not breach the privacy principles contained within the Privacy Act 1988. By providing your consent, under the Privacy Act 1988, we are not required to take such steps as may be reasonable in the circumstances. However, despite this, we acknowledge the importance of protecting personal information and have taken reasonable steps to ensure that your information is used by third parties securely and in accordance with the terms of this Privacy Policy.

7.3 If you do not consent

If you do not agree to the disclosure of your personal information outside Australia by RTI Consultants, you should (after being informed of the cross border disclosure) tell RTI Consultants that you do not consent. To do this, either elect not to submit the personal information to RTI Consultants after being reasonably informed in a collection notification or please contact us via the details set out at the top of this document.

8. Data security and quality

8.1 RTI Consultants’ security generally

We have taken steps to help secure and protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where human error is involved or malicious activity by a third party.

Notwithstanding the above, we will take reasonable steps to:

(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
(c) destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.

8.2 Accuracy

The accuracy of personal information depends largely on the information you provide to us, so we recommend that you:

(a) let us know if there are any errors in your personal information; and
(b) keep us up-to-date with changes to your personal information (such as your name or address).

We provide information about how you can access and correct your information in Section 9.

9. Access to and correction of your personal information

You are entitled to have access to any personal information relating to you which we hold, except in some exceptional circumstances provided by law (including the Privacy Act 1988 (Cth)). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.

If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the top of this document.

10. Resolving Privacy Complaints

10.1 Complaints generally

We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.

10.2 Contacting RTI Consultants regarding complaints

If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, please contact us at:

Email: privacy@rticonsultants.com.au
Please mark your correspondence to the attention of the Privacy Officer.

10.3 Steps we take to resolve a complaint

In order to resolve a complaint, we:

(a) will acknowledge receipt of your complaint within 2 business days;
(b) will liaise with you to identify and define the nature and cause of the complaint;
(c) may request that you provide further details of your complaint in writing;
(d) will keep you informed of the likely time within which we will respond to your complaint;
(e) will inform you of the legislative basis (if any) of our decision in resolving such complaint; and
(f) will endeavour to respond substantively to the complaint within 20 business days of receipt.

10.4 Register of complaints

We will keep a record of the complaint and any action taken in a Register of Complaints.

11. Consent, modifications and updates

11.1 Interaction of this Policy with contracts

This Privacy Policy is a compliance document prescribed by law rather than a legal contract between two or more persons. However, certain contracts may incorporate all, or part, of this Privacy Policy into the terms of that contract. In such instances, RTI Consultants may incorporate the terms of this policy such that:

(a) certain sections or paragraphs in this policy are incorporated into that contract, but in such a way that they do not give rise to contractual obligations onto RTI Consultants, but do create contractual obligations on the other party to the contract; and
(b) the consents provided in this policy become contractual terms provided by the other party to the contract.

11.2 Acknowledgement

By using our website, purchasing a product or service from RTI Consultants, where you have been provided with a copy of our Privacy Policy or had a copy of our Privacy Policy reasonably available to you, you are acknowledging and agreeing:

(a) to provide the consents given by you in this Privacy Policy; and
(b) that you have been informed of all of the matters in this Privacy Policy.

11.3 Modifications and updates

We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes (whether by direct communication or by posting a notice on our website). If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, please cease providing us with your personal information and contact us via the details set out at the top of this document.

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